Terms & Conditions
Quotes
By either emailing acceptance of a quotation, paying the requested deposit of a quotation or by verbal instruction to proceed with a quotation you are confirming that you are contracting Medusa Contracting Limited to undertake the services described in this quotation on the terms set out below and that you have the authority to have these services carried out on the property described.
Medusa Contracting Limited reserves the right to withdraw a quotation before it is accepted. If this quotation has not been accepted, it will lapse without notice 21 days after it is given.
The price or prices provided for in the quotation exclude GST, which must be paid by you in addition to the price or prices quoted. Unless specified.
Dump fees are an estimate only. Any additional charges incurred for dumping will be invoiced out at our standard dumping rates.
Amendments to the services described and the price provided for in the quotation must be made in writing and agreed by both parties.
All quoted prices are based on material costs at the time of quotation. If material costs increase between the time of acceptance and project commencement, the client will be notified, and a price adjustment may be required. Clients have the option to proceed at the adjusted rate or cancel the project, subject to any non-refundable deposits already paid.
All material quantities are estimated with a standard industry allowance for offcuts and waste. If the client requests additional materials due to aesthetic preferences, specific length requirements, or refusal of industry-standard joins, any extra materials and associated labour costs will be charged accordingly
Any alterations, additions, or variations to the agreed scope of work must be requested in writing and approved by Medusa Contracting Limited. Additional costs incurred due to these variations, including labour and materials, will be invoiced separately and must be paid in full before completion of the project.
Payment
A 50% non-refundable deposit is required prior to work commencing.
All services are carried out on a cash basis unless otherwise agreed. Payment is due on completion of the requested services and can be made by bank deposit or bank transfer. 20th of the Month accounts, invoice payment is required on or before the 20th of the following Month from when the invoice is dated.
All goods/materials remain the property of Medusa Contracting Limited until payment is received in full.
Where the client supplies plans, drawings, or specifications, Medusa Contracting Limited will work to those details but will not be responsible for design errors, inaccuracies, or non-compliance with council requirements. It is the client’s responsibility to ensure that all supplied plans comply with relevant laws and regulations.
Please retain your invoice for your proof of purchase for warranty purposes.
If other contractors (electricians, plumbers, builders, etc.) are working on-site, Medusa Contracting Limited is not responsible for delays caused by their work. If a delay from another contractor impacts our project timeline, additional costs for rescheduling or downtime may be charged
If a dispute arises, both parties agree to first attempt resolution through direct discussion. If an agreement cannot be reached, mediation with a neutral third party will be arranged before any legal action is taken.
If hazardous conditions (e.g., asbestos, contaminated soil, unstable ground, structural risks) are discovered during work, Medusa Contracting Limited reserves the right to stop work immediately until a safe solution is agreed upon. Any additional costs to address these hazards will be the client’s responsibility.
If the client provides paint, stain, or sealants for timber, pavers, or concrete, Medusa Contracting Limited is not responsible for product quality, longevity, or application issues. Any rework due to material failure will be charged at standard rates.
The client is responsible for providing adequate access for vehicles, heavy machinery, and equipment. If access is restricted or additional equipment is required to complete the project safely, extra costs may be incurred. Any overnight equipment storage required on-site must be agreed upon in writing beforehand.
Outstanding invoices/accounts that are overdue by 30 days or more will incur a weekly late payment fee of 10% of the outstanding amount owed
Outstanding invoices/accounts that are overdue by 60 days will be sent a warning letter alerting you to the fact you have 30 days to make payment of all outstanding amounts or a debt recovery agency will be utilised to recover the debt
In the event of a dispute regarding an invoice, the client must notify Medusa Contracting Limited in writing within 7 days of receiving the invoice, specifying the reason for the dispute. Any undisputed portions of the invoice must be paid by the due date. Failure to notify Medusa Contracting Limited within this period will be deemed acceptance of the invoice in full.
Any costs (debt recovery fees, penalty interest etc) incurred to recover outstanding invoices/accounts will be incurred by the account holder or person/company the invoice is made out to
Returns / Refunds
Due to the nature of our products/services Medusa Contracting Limited will not process a refund for change of mind.
Services
Damage to any underground services such as pipes or cables (water, power, telephone etc) shall be the responsibility of the property owner unless the exact location of such services is supplied to Medusa Contracting Limited. A cable location service can be provided if required at an additional cost.
Quotations are free, (this includes one site visit only). If more site visits are needed there will be an hourly rate of $55 per hour + GST charged.
Medusa Contracting Limited reserves the right to take photographs of completed work for marketing and portfolio purposes. If the client does not wish for photos of their property to be used, they must notify us in writing prior to project completion.
Quotations for tree felling are based on the assumption that the trees are free from metal, stone or other hidden obstructions. In the event of a tree being impossible to fell in the normal manner, the company reserve the right to increase the price in accordance with its standard fees and charges.
Medusa Contracting Limited will carry out our best practices when planting new plants. Once plants are in the ground it is the responsibility of the home owner to ensure these plants are maintained for healthy growth.
While Medusa Contracting Limited will carry out best practice methods in trimming / topping, Medusa Contracting Limited cannot guarantee the survival of the trimmed / topped trees and will not be liable for any financial reimbursement for the cost of the loss of the tree/trees or for any other loss. Debris is left where it falls unless requested by the owner at an additional cost.
Whilst all care will be taken, where cutting, saw and grinding blades are used damage to property i.e. fences, windows, buildings are the owners responsibility.
Fence, gate and/or post installations are based on unobstructed ground. Unforeseen obstructions may incur extra charges.
Timber whether wet or dry has a shrinkage factor, this shrinkage is out of Medusa Contracting Limited control and therefore Medusa Contracting Limited can not be held accountable for shrinkage of timber and Medusa Contracting Limited does not accept this as a reason not to complete payment.
Any timber work constructed by Medusa Contracting Limited, is not Medusa Contracting Limited responsibility if it warps or bows due to any outside matters. Medusa Contracting Limited will not be held responsible replacing these materials, unless agreed upon by Medusa Contracting Limited.
The owner accepts full responsibility for their driveways and paths and understands that to carry out work specified in the contract, it may be necessary to use heavy machinery that could cause damage to their own driveways or pathways and paths. Medusa Contracting Limited will not be liable to you or any third party for any damages caused to driveways or pathways or other property.
Medusa Contracting Limited is not responsible for the structural integrity of any pre-existing fences, gates, decks, or other structures that our work may connect to. Any unforeseen issues arising from pre-existing damage, deterioration, or instability are the client’s responsibility.
Medusa Contracting Limited is not liable for delays, additional costs, or failure to perform obligations due to circumstances beyond our control, including but not limited to natural disasters, pandemics, strikes, supplier shortages, government actions, or acts of war. In such cases, Medusa Contracting Limited reserves the right to adjust project timelines and pricing accordingly.
Medusa Contracting Limited acknowledges that verbal instructions may be given by the client for variations to the agreed scope of work. Where such instructions result in additional work, materials, or changes to the original agreement, the client agrees that these variations are binding and will be invoiced accordingly. While written confirmation (email or text) is preferred, failure to provide written confirmation does not void the client’s responsibility for any additional costs incurred due to verbal instructions given on-site or remotely. If the client disputes a verbal instruction after work has been completed, Medusa Contracting Limited’s records and the recollection of its team will serve as confirmation of the requested changes.
Once work is completed, the client is responsible for ongoing maintenance, including but not limited to watering plants, maintaining turf, cleaning paved areas, and sealing/staining timber if required. Any post-completion issues arising from lack of maintenance or environmental factors are the client’s responsibility
The owner accepts full responsibility for identifying their services (water, sewage, gas, power and phone lines) and understands that to carry out work specified in the contract, it may be necessary to use digging machinery (e.g. post hole borer) that could cause damage to their services. Medusa Contracting Limited will not be held liable if these services are not clearly identified and or any third party for any damages caused to the services.
While Medusa Contracting Limited will carry out best practice methods in relocating trees, Medusa Contracting Limited cannot guarantee the survival of the relocated tree/trees and will not be liable for any financial reimbursement for the cost of the relocation or for the loss of the tree/trees or for any other loss.
While Medusa Contracting Limited will carry out best practice methods in placing concrete, Medusa Contracting Limited cannot guarantee that the concrete will not be disturbed due to factors out of their control, once the concrete has been placed it is the owners responsibility to ensure that the concrete is not disturbed for the time period stated by Medusa Contracting Limited. Medusa Contracting Limited cannot guarantee the colour match of concrete that may be adjacent and / or laid on different days. Concrete can move, which may cause cracking, regardless of expansion cuts, or mesh in the slab, this is out of our control, and Medusa Contracting Limited are not responsible to replace any concrete due to this factor. Any jobs older than 12months old, are non negotiable due to these reasons. We are happy to be contacted to have a look, and give a fair and reasonable opinion on this matter only.
While Medusa Contracting Limited will carry out best practice methods in ground preparation, leveling of top soil and seeding grass. Medusa Contracting Limited cannot guarantee the survival of the grass seed and will not be liable for any financial reimbursement for the cost of the ground preparation, leveling of top soil and seeding grass. Medusa Contracting Limited cannot guarantee that the leveling of top soil will remain level in the advent of any acts of nature (i.e. heavy rain), if this does occur there may be an additional charge to rectify.
The client is responsible for ensuring clear and safe access to the worksite during agreed working hours. If access is not provided and work is delayed, the client may be charged for downtime at our standard hourly rate. If security concerns require special access arrangements, these must be discussed in advance.
If the client supplies their own materials, Medusa Contracting Limited is not responsible for the quality, suitability, or performance of these materials. Any additional time required due to material defects, incorrect specifications, or other issues will be charged at our standard labour rates
If a project is delayed by the client after materials have been ordered, Medusa Contracting Limited reserves the right to charge for storage, handling, and any price increases in materials. If the project is postponed for more than 6 weeks, a new quote may be issued to reflect current costs.
All project timelines are subject to weather conditions. Medusa Contracting Limited will not be held liable for delays caused by adverse weather conditions that impact the safety or quality of the work. Any necessary rescheduling will be communicated to the client as soon as possible.
Medusa Contracting Limited provides a 2 month warranty on services provided, covering defects arising from faulty installation. This warranty does not cover damage caused by misuse, lack of maintenance, environmental factors, or natural material movement (e.g., timber shrinkage, warping, or cracking of concrete due to natural settling). Any claims must be submitted in writing within the warranty period. Materials are subject to manufacturer warranties where applicable.
Quotes are based on site conditions as observed at the time of assessment. If unforeseen site conditions arise, such as buried obstructions, unstable soil, underground structures, or debris, additional work may be required. Any extra costs incurred to address these conditions will be charged to the client
If a project is delayed due to client actions, including but not limited to, lack of site access, incomplete client approvals, or unexpected site conditions not disclosed, additional charges for idle time, rescheduling, and storage of materials will apply
When laying pavers, colour variances are beyond our control. Pavers can change in colour due to weathering and outdoor environments. Medusa Contracting Limited will not be responsible for any discolouration / or mottling due to this factor.
It is the responsibility of the client to obtain all required council consents, engineering reports (e.g., PS1 for fences, retaining walls), and neighbor approvals where applicable. Medusa Contracting Limited is not responsible for delays or additional costs incurred due to missing consents, unless specifically agreed in writing to handle these on the client’s behalf.
It is the responsibility of the property owner to identify any protected trees on the property and gain the necessary consents required unless Medusa Contracting Limited is authorised by the property owner to undertake this service.
It is the responsibility of the property owner to define all boundaries.
Investigation of Private Covenants and Boundaries shall be the responsibility of the Client and Medusa Contracting Limited shall not be liable to you or to any third party for a breach of any such Covenant or Boundary. The Client must obtain written permission from all tree owner’s prior to Medusa Contracting Limited commencing work.
All warranties and representations including those expressed or implied by law in respect of the services supplied are excluded to the extent permitted by law. Medusa Contracting Limited shall not be liable for any indirect or consequential loss of any kind and Medusa Contracting Limited total liability in relation to the services supplied is limited to refunding the price paid for the services.
Where you are acquiring the services for business purposes, the Consumer Guarantees Act shall not apply.
You understand that information given by you to Medusa Contracting Limited will be held by Medusa Contracting Limited and used by Medusa Contracting Limited in fulfilling its obligations in respect of the services and may be used to offer you other services provided by Medusa Contracting Limited. You may ask for access to, and request correction of, any of your personal information held by Medusa Contracting Limited.
Act of God, any Acts of God that damage any service/product offered by Medusa Contracting Limited void any warranty offered by Medusa Contracting Limited due to the extreme nature of these events. Medusa Contracting Limited can not be expected to repair/replace under warranty any service/product offered prior to the Act of God.